help

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+[[!meta date="Thu, 09 Mar 2023 22:35:00 +0900"]]
+[[!meta updated="Thu, 09 Mar 2023 22:35:00 +0900"]]
+[[!tag Debian]]
+
+[[!meta title="If you work at Dreamhost, can you help us?"]]
+
+Due to tragic circumstances, one association that I am part of,
+[Sciencescope](https://www.sciencescope.org) got locked out of its account at
+Dreamhost.  Locked out, we can not pay the annual bill.  Dreamhost contacted us
+about the payment, but will not let us recover the access to our account in
+order to pay.  So they will soon close the account.  Our website, mailing lists
+and archives, will be erased.  We provided plenty of evidence that we are not
+scammers and that we are the legitimate owners of the account, but reviewing it
+is above the pay grade of the custommer support (I don't blame them) and I
+could not convince them to let somebody higher have a look at our case.
+
+If you work at Dreamhost and want to keep us as custommers instead of kicking
+us like that, please ask the support service in charge of ticket 225948648 to
+send the recovery URL to the _secondary_ email adddresses (the ones you used to
+contact us about the bill!) in addition to the _primary_ one (which nobody will
+read anymore).  You can encrypt it for my Debian Developer key
+73471499CC60ED9EEE805946C5BD6C8F2295D502 if you worry it gets in wrong hands.
+If you still have doubts I am available for calls any time.
+
+If you know somebody working at Dreamhost can you pass them the message?
+This would be a big, big, relief for our non-profit association.